Linktivity, a division of SpartaCom Technologies, Inc. has announced the release of WebInteractive 3.0, the latest version of its secure, premise-based e-Support and e-Sales collaboration software. WebInteractive is a Web-based, real-time software solution that requires no client software installation and enables use within the customer support or online sales environment. By connecting through the Internet or via intranets and extranets, representative can chat in real time with their customers or prospects and then can escalate to desktop sharing. E-sales representatives can give virtual product demonstrations, training and live customer service to help reduce operating costs and increase sales. Technical support professionals can resolve customer support issues by allowing them to focus more on solving problems and educating customers and less on visualizing problems and blindly guiding customers toward a solution.
Linktivity has also released WebDemo 3.0, the latest version of its premise-based Web collaboration software. Available in three versions: WebDemo Express, WebDemo Professional, and WebDemo Enterprise, the product is designed to offer a complete collaboration solution for small businesses to enterprises, while maintaining an affordable price.
New features and enhancements of WebDemo Express and all WebDemo 3.0 versions include: application sharing, improved keyboard chat, enhanced viewport, participant transparency tools, WebDemo reports page, and true color representation. In addition to the above features, WebDemo 3.0 also includes one-click functions for attendee lists, a new public area with meetings, recorded meetings and public documents and the software now supports Netscape and Sun Java. Additional features of WebDemo Professional include record and playback, updated co-browse functionality, file broadcast, and VOIP. Additional features of WebDemo Enterprise include broadcast video, polling and quizzing, document manager, and record and playback client.