Lack of Information Management Training, Survey Says

May 11, 2007

A recent survey of information managers and human resources professionals conducted by ARMA International reveals that nearly half of the organizations are not training their employees on how to properly manage their records and information. Specifically, 45% do not provide formal training on managing corporate records and information. Almost half of those (46%) don’t have plans to implement such training in the near future.

Respondents to the survey stated their information management training programs have been influenced most by recent news stories (49%), Sarbanes-Oxley Act and other regulations (48%), recent court decisions (46%), and the new changes to the U.S. Federal Rules of Civil Procedure (43%). In short, the Federal Rules state that organizations need to know what information they have, where it is stored, and how to retrieve it. They also stress that employees must be trained on how to appropriately manage electronically stored information so that the company can meet its responsibilities.

The survey also revealed that most of the organizations that provide formal information management training include email (79%) and legal holds (75%) in that training. But only one-third cover voicemail as an information management risk area and even fewer (29%) address instant messages. Thirty-one percent of organizations do not train their employees specifically about data security or protection of sensitive data. As for frequency of the training, 26% conduct the training annually, while 33% conduct it only upon request.