KLM Royal Dutch Airlines Selects Enigma

Dec 20, 2002

Enigma Inc., a provider of content-driven ebusiness for the support chain, has announced a contract with KLM Royal Dutch Airlines to provide a solution to manage the integration and delivery of critical repair and service information to the 3,500 engineers and mechanics who maintain KLM's fleet of over 100 Boeing aircraft. The implementation, based on Enigma's 3C Version 8 technology, will be deployed via the Web, with CD-ROM as a backup, and will supply all the necessary technical data to fuel Maintenance, Repair, and Overhaul (MRO) operations at KLM. Deployed with assistance from IBM Business Consulting Services, the Enigma application is designed to enable KLM to move away from the costly and time-consuming MRO publication management processes currently in place. With the Enigma solution, KLM's mechanics will have direct access to maintenance information, including technical manuals, illustrated parts catalogs, and engineering orders, that come from both Boeing and the airline, in one application. Initially, the Enigma solution will be deployed at KLM's main MRO facility at Schiphol Airport, Amsterdam, Netherlands. The initial implementation of Enigma 3C will include integration with KLM's Documentum based content management system, with SAP integration being considered for a later phase. Thus KLM will automate and integrate the delivery of content from seven different manuals that currently guide the maintenance and repair process. IBM Business Consulting Services is the only provider involved with the KLM implementation, providing functional and technical expertise to assist KLM in executing a content management solution for aircraft technical manuals. IBM and Enigma, who formed a strategic alliance in June 2001, provide after-market content, commerce, and collaboration solutions to manufacturing industries worldwide.