Interwoven, Inc., a provider of content management for the enterprise, has announced the Interwoven Self-Service Solution, designed to help organizations to cut support costs by shifting customers and employees to online channels to find information, transact business, and resolve issues. Extending an existing relationship with self-service search and navigation provider iPhrase, Interwoven also announced it will re-sell iPhrase One Step, the search and navigation solution. iPhrase's offerings complement Interwoven's content management platform, and Interwoven MetaTagger content intelligence server software, for creating, tagging, managing, and deploying enterprise content.
Using intelligent metadata services from Interwoven MetaTagger software and natural language capabilities from iPhrase, users are routed to the proper online application or information that enables them to serve themselves online without ever speaking with a customer service representative. The Interwoven Self-Service Solution accesses information in content repositories from across the enterprises that are relevant to the customer's needs. This information is organized and classified using Interwoven's content intelligence services and integrated with the iPhrase Search and Navigation Platform. The result is a self-service solution designed to enable users to enter simple or complex queries and return precise answers in a dynamic presentation format directly from a knowledge base, categorized documents that can be navigated and sorted based on taxonomies, or sophisticated reports that blend structured information with unstructured content. The Interwoven Self-Service Solution with iPhrase can be purchased from Interwoven today.