Ifbyphone Widget Integrates Calls Into the Zendesk Customer Support Platform

May 03, 2011

Ifbyphone, a voice-based marketing automation platform, announced a new partnership today that gives Zendesk clients the option to integrate the Ifbyphone Widget into their customer support platform.

The partnership changes the way support teams work by integrating Ifbyphone's powerful virtual call center functionality and automated voice mail transcriptions within Zendesk. Help desks can now instantly manage phone calls within the same platform as other support tickets, eliminating the risk of misplaced or ignored messages.