IBM and Avaya Integrate Audio with Collaboration Tools

Jul 29, 2005

IBM and Avaya have announced an agreement to integrate Avaya audio-based communication within IBM's enterprise email, Web conferencing, and instant messaging offerings. IBM is teaming with Avaya to help make businesses more agile, responsive, and productive through the integration of audio and collaboration tools.

This integration will introduce "click-to-call" capabilities, designed to enable businesses using IBM Lotus Notes and Domino and IBM Lotus Sametime to place a telephone call to an instant messaging or email contact while remaining in their inbox or instant messaging client. By selecting multiple names, users will be able to "click-to-conference" for faster decision making and problem solving. IBM will also be integrating audio conferencing provided by Avaya Meeting Exchange with Lotus' Web conferencing solutions, giving Web conference participants a visual indication of who is speaking and the ability to dial out to new participants, mute lines, and control volume, among other capabilities. The "click-to-call" and integrated audio capabilities are built on a common telephony service provider interface (TSPI) established by IBM. The TSPI allows telephony providers, such as Avaya, to build off of this framework, exposing a set of communication services and capabilities to end users. "Click-to-call" functionality and Web conferencing integration is scheduled to be available with Lotus Sametime in the fourth quarter of 2005 and with Lotus Notes and Domino in the first quarter of 2006. Integration with IBM Workplace Collaboration Services is expected in the future.