IBM has introduced software designed to provide consumers and businesses with information they need to make informed online purchases and business decisions. IBM WebSphere Content Discovery Server can interpret the meaning of online inquiries, deliver recommendations based on an individual's needs and preferences, and enables users to resolve customer service issues and support needs.
IBM WebSphere Content Discovery Server combines technology from IBM and iPhrase. The new software features search, content integration, and contextual information delivery capabilities. The Content Discovery Server can be used to help interpret and understand online customer queries, even if they are misspelled or contain jargon. It also delivers customized Web pages with relevant information and products based on customer needs. WebSphere Content Discovery Server is designed to be deployed for online commerce, self service portals, and contact center scenarios via a suite of tailored configurations and prepackaged industry solutions, including the following: IBM WebSphere Content Discovery for Commerce; IBM WebSphere Content Discovery for Contact Centers; IBM WebSphere Content Discovery for Self Service; and IBM WebSphere Content Discovery for Case Resolution
The new software can also help organizations extend their existing information investments by leveraging IBM middleware to gain native access to content repositories and using the open source Unstructured Information Management Architecture (UIMA) to enhance the search by uncovering the meaning of unstructured content. IBM WebSphere Content Discovery Server and WebSphere Content Discovery for Commerce, WebSphere Content Discovery for Self Service, WebSphere Content Discovery for Contact Center and WebSphere Content Discovery Server for Case Resolution are currently available from IBM and IBM Business Partners via Passport Advantage.