Email Marketers Who Use Artificial Intelligence Report Better Results Across Key Metrics

Oct 02, 2018


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In partnership with market research and advisory firm The Relevancy Group (TRG), leading email solutions provider Return Path released a new research report titled Optimizing Email Deliverability with AI. In this new report, TRG and Return Path explore numerous questions about the intersection of artificial intelligence (AI) and email marketing, including whether marketers are ready to embrace deliverability solutions powered by artificial intelligence, how AI can be used to improve email deliverability, and what benefits marketers can expect from using AI for email.

Key findings from the report include:

  • Email marketers using AI report better subscriber engagement. Open and click-through rates averaged about two points higher for AI senders versus those that rely on humans alone. The difference in conversion rates was less pronounced, but still favored AI senders.
  • AI solutions can drive improved deliverability. Many mailbox providers use engagement signals as part of their spam filtering decisions, which benefits senders with better subscriber engagement. Survey results show AI senders had a delivery rate that was one full point higher than human curated senders.
  • AI senders report higher AOV and email marketing revenue. Senders using AI reported an Average Order Value (AOV) of $145.08, versus $138.00 for senders not using AI. Those utilizing AI also reported 41 percent higher monthly revenue from email marketing.
  • Marketers who use AI are driving more revenue per subscriber. On average, AI users derive their results from just over 35 million emails sent per month, compared to 36 million emails for those who don’t use AI solutions. 

Across the board, Return Path’s products and solutions are built on a foundation of unmatched data, sophisticated analytics capabilities, and constant innovation. Return Path refers to this unique blend of fundamental elements as EmailDNA.

EmailDNA brings together the world's most comprehensive source of data from the email ecosystem. Return Path’s relationships with more than 80 mailbox providers, security providers, app developers, email service providers, and data companies represent 3.5 billion email accounts globally. Combined with in-depth behavioral insights directly from the inboxes of more than 2 million consumers and spam trap data from billions of emails around the globe, this creates the most actionable set of email data being used to develop solutions for email marketers.


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