Egovernment Maintains High Approval Ratings

Apr 27, 2010

According to the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index, Americans are satisfied with their online government experience. The index registers a 75.1 on a 100-point scale in the first quarter of 2010, 1.5 points higher than in the first quarter of 2009 and just shy of the highest level of citizen satisfaction with online government (75.2), set in the third quarter of 2009.

ASCI's survey is conducted by ForeSee Results and also found that higher-satisfied users are more likely to return to the site, reducing the need for more costly resources like call centers. ForeSee Results surveyed more than 250,000 visitors to 106 federal websites in the first quarter of 2010.