ESET Selects InQuira

Dec 23, 2008


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InQuira, Inc., a provider of integrated software applications for web self-help, agent-assisted support and enterprise knowledge management, announced that ESET, a provider of proactive threat protection, has selected InQuira to enhance its global customer service infrastructure. ESET will use InQuira's recently announced InQuira v8.1 with Multilingual Dictionary (MLD), a Knowledge Management platform that enables users to author and access content across multiple languages, including using cross-lingual natural language search, to power its global web self-service, agent-assisted support and website search. The first phase of the project will offer support for English and Slovak; ESET plans to add additional languages to support their high volume distributors.

(www.eset.com, www.inquira.com)