Dialog Launches Strategic Platform

Mar 16, 2004


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Dialog, a Thomson business and provider of online-based information services and integrated information solutions, has launched a technology platform for its line of business information, news, and market research services. Developed over a three-year period, the platform and a new interface are the result, in part, of participation from Dialog's global customer advisory board and other customers who provided feedback via focus groups, usability testing, and alpha and beta testing.

Dialog has announced that new versions of two services (Dialog Profound and Dialog NewsRoom) are now operating on the new platform and are accessible through the unified interface. Current versions of three other Dialog services (Dialog Intelliscope, Dialog Company Profiles, and Dialog NewsEdge) also are accessible through the shared interface and will be available on the new platform later this year. Customers will be able to use a single password for all of the services available from the new interface. Dialog also will offer a single invoice for all of the services available on the interface subscribed to by a customer.

The new platform features the launch of SmartTerms, Dialog's taxonomy. Developed especially for business information, news, and market research content, SmartTerms leverages both the Dialog NewsEdge Real-time Content Refinery (RtCR) and the Dialog Profound InfoSort taxonomy. RtCR is a background information classification, tagging and XML conversion system. SmartTerms offers more than 855,000 terms in five categories: industry, subject, geographic location, company, and publication. When developing SmartTerms, Dialog included acronyms, company abbreviations, colloquialisms, and slang. An additional benefit of SmartTerms is improved document hyper-linking features, which suggest additional research options and facilitate in-depth research without interruption.

With the launch of the new platform, Dialog also has introduced Dialog BillBack, a free Web-based cost-recovery service that tracks online research charges and generates usage reports for client invoicing or internal budgeting. The new service is now available for Dialog Profound and Dialog NewsRoom customers, and will be available for Dialog Intelliscope, Dialog Company Profiles and Dialog NewsEdge later this year when new versions of those services are introduced. Dialog BillBack enables Dialog subscribers to track research costs by client, account group, subaccounts, project, user, date range, or by a number of other criteria. Customized reports can be generated, automatically on a scheduled basis or as needed, for use in invoicing or departmental budgeting.

For more information, please see ITI's NewsBreaks at: http://www.infotoday.com/newsbreaks/nb040315-2.shtml

(http://www.dialog.com), (http://www.thomson.com), (www.infotoday.com/newsbreaks/nb040315-2.shtml)