Demand Media, Inc., announced that, in a bid to enhance its community moderation offerings, it is releasing a Moderation Services suite in addition to a dedicated Moderation Manager tool. Moderation Services is available now, while Moderation Manager is expected to be made available later this fall.
Moderation Services allows organizations to offload community moderation functions to Demand Media's experienced professional team. With Moderation Services, Demand Media is able to perform functions including establishing moderation guidelines, manage communities on third-party Web 2.0 services, and report moderation activities and customer trends. The Moderation Manager, on the other hand, is capable of identifying and blocking abusive content, providing a versatile queue system for responding to high-volume situations, and aggregating moderation activities.