Cyara Pulse Delivers Comprehensive CX Monitoring and Real-Time Mobile Alerts

Feb 27, 2018

Cyara has enhanced the Pulse monitoring capabilities of its Cyara CX Platform version 7.1. Cyara Pulse displays real-time customer experience (CX) insights with Executive Dashboards delivered through the web-based Cyara application, and directly to the customer's mobile device. The dashboards now provide visibility across a full range of channels, including voice, web, chat, email, and SMS. In addition, Cyara launched a new Android application and updated its iOS application, making monitoring data even easier to access.

This comprehensive and immediate visibility into CX performance is extremely useful for brands, given that only 4% of consumers ever report back on negative CX issues. The Cyara Pulse monitoring enhancements now available include:

  • Digital CX Metrics
  • New Visual Charts for Voice Quality, Speech Recognition, and Response Time
  • New and Updated Mobile Apps
  • Multiple Executive Dashboards 

This Cyara release also includes enhancements across the platform, including a new report for real-time voice port usage, access to newer speech recognizer and text-to-speech engines, and a new transcriber for Australian English.