CloudEngage Launches Version 3.0 of Personalization Platform

Jul 09, 2019


CloudEngage announced the availability of generation 3.0 of its flagship personalization platform, along with major enhancements to Chord, the only live chat product that includes real-time web personalization. 

Chord Live Chat, Powered by Personalization—Chord is a unique and powerful personalized live chat system for agents and visitors. Chord records and saves visitor details and interests, allowing marketers to automatically personalize a site visitor's web experience in true one-to-one fashion. Chord live chat contributes to individual and segment-based personalizations, a true industry first.

The only personalization platform that includes live chat, Chord uses the CloudEngage Audience Intelligence Manager to personalize a web visitor's site experience in real-time, based on conversational learnings. This radically improves the customer journey, and ultimately, conversion.

Personalization Engine 3.0, A Must Have for Smart Marketers—Version 3.0 puts personalizations in one place, for easier content creation and management. Additional audience segmentation capabilities have been rolled out in this release, allowing for deeper visitor insights, and a more streamlined approach to matching content to specific visitors.

Simplified Pricing Announced—For the vast majority of CloudEngage customers, Chord chat costs a flat $295/month with no usage restrictions and includes unlimited user seats. An upgrade to the entire platform is $495 and includes unrestricted use of the entire CloudEngage ecosystem.


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