California's Alameda County Social Services Agency Chooses Interwoven

Apr 20, 2004


      Bookmark and Share

BEST PRACTICES SERIES

Interwoven Inc., an enterprise content management (ECM) company, has announced that California's Alameda County Social Services agency (ACSS) has gone live with Interwoven to power its citizen portal www.alamedasocialservices.org as well as its staff-facing Web site. The Alameda County Social Services Agency of California works in partnership with community-based organizations to serve the needs of the community. Its mission is to promote the economic social well being of individuals, families, neighborhoods, and communities. Services are provided through five departments: Agency Administration and Finance, Adult and Aging Services, Children and Family Services, Workforce and Benefit Administration and Policy and Special Projects.

Alameda County selected Interwoven TeamSite 6.0 Content Server software to power both its public citizen portal as well as its secure employee intranet. Currently, users of the system include County social workers, executives, the public relations group, program specialists, and case analysts. TeamSite 6.0, the latest version of Interwoven's core content management offering, has a user interface that is designed to extend content management access to all business users and enable them to maintain control and distributed ownership of content across the organization.

In order to help manage the complexities and risks associated with such a significant technology undertaking, ACSS turned to Globix, a provider of Internet application and infrastructure services. Prior to the site's launch Globix provided document conversion and implementation services and is now responsible for managing the application. Globix works closely with the County's Information Technology Department who is hosting the production environment. Additionally, ACSS is in the process of transitioning to a .NET environment.

(http://www.alamedasocialservices.org), (http://www.globix.com), (http://www.interwoven.com)