Open Text Corporation has announced that Blue Cross of Northeastern Pennsylvania (BCNEPA) has selected Open Text's Coreport, an enterprise portal framework, to deploy two major initiatives. One is a customer service portal to enhance productivity and the other is a portal to extend the corporate intranet and other back end systems to all BCNEPA employees through a single sign-on interface, with role-based access to information. Coreport provides enterprise content and application integration, enabling organizations to gain greater ROI from existing systems by connecting disparate applications and repositories, and unifying access to content through a single interface.
BCNEPA, an independent licensee of the Blue Cross and Blue Shield Association, is a not-for-profit health care company headquartered in Wilkes-Barre, Pennsylvania. Offering a portfolio of health insurance products and administrative services, BCNEPA will initially roll out a portal framework to support its customer service division, which services approximately 588,000 individuals in 13 counties. Policy changes and other business information will be proactively delivered via the portal interface to the desktops of customer service representatives. During the second phase of the implementation, BCNEPA will use the Coreport portal framework to serve as the gateway to BCNEPA's enterprise intranet and other back end systems.