Attensity, a developer of customer experience management software applications, announced Attensity Respond for Social Media. Attensity Respond for Social Media extends the value of Attensity's platform for social media monitoring and measurement, Attensity360.
The combination of Attensity360 with Attensity Respond For Social Media monitors millions of Tweets, Facebook posts, review sites, and blogs, then analyzes and classifies them using semantic technologies to identify key posts and actionable information. The platform then routes each message to the best person or group in an enterprise for response in near real-time.
Attensity Respond for Social Media also integrates with a number of CRM solutions to allow every interaction to be tracked at the customer level. Both Attensity360 and Attensity Respond for Social Media are part of a comprehensive suite of applications designed to allow organizations to better listen, analyze, relate, and act on customer conversations.