Americans Prefer to Buy from Socially Conscious Companies This Holiday Shopping Season, SAP Study Finds

Dec 06, 2018

More than half (54%) of American consumers consider themselves to be socially conscious shoppers, and nearly two-thirds (63%) of respondents prefer to purchase holiday gifts from brands that support specific social causes. These are the findings of a new survey announced by SAP SE, in which some 1,000 consumers in the United States were asked about their purchasing habits to understand the correlation between their purchases and “brand purpose.”

The study also revealed that 60% of individuals will avoid buying from brands that support causes they disagree with during holiday shopping.

Additional insights from the survey include:

  • Consumers are willing to pay more for values: More than half of respondents said they would spend more for a holiday purchase from a brand that strongly supports a cause or represents specific values.
  • Brand values are second only to price when making purchasing decisions: Brand values matter more than a previous positive or negative experience with a brand, how user friendly a website is and if the brand has a physical store nearby.
  • Brands must be transparent in business practices: Some 67% of consumers said transparency in business practices is essential for brands to prove authenticity.
  • Shoppers want their values to align with brands: The values most important to shoppers this holiday season are environmental sustainability, education and diversity and inclusion.

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