Altarama Introduces RefChatter

Oct 03, 2008

Altarama Information Systems announced the availability of RefChatter, a new module that joins RefTracker, DeskStats, VRLplus, and SMSreference in the Altarama suite of integrated products for managing online and personal reference services in libraries. RefChatter is a web-based system for delivering an online reference service to patrons who use Instant Messaging as their preferred electronic communication method. RefChatter’s IM aggregator and routing technology allows one or more reference staffers to chat with multiple patrons from multiple queues simultaneously and requires only a standard browser on the library side. Transcripts are available for statistical and quality analysis and a library-customizable widget can be inserted in the library’s web pages.