Today's customers are always on the go, always plugged in, and always a click away from a lift to the airport or an Orange is the New Black marathon. With companies like Uber and Netflix on the rise, consumer expectations are higher than ever. Meanwhile, companies find their customer bases growing across countries and times zones, and they're struggling to deliver the frictionless experience their customers have come to demand. Worse still, many are relying on legacy technologies that can't cope with the layers of complexity built into today's business processes.
Nov 24, 2009
IN OUR OWN WORDS
Want to get to know the inner workings of the EContent 100 judges' minds? Then check out their blogs, which are well worth bookmarking. See page 2 for blogs the judges bookmark for their own regular reading.