Daniela Barbosa, Business Development Manager, Dow Jones

Job Function
As a business development manager for Dow Jones' Client Solutions group, Daniela Barbosa considers herself an "information junkie." She says, "I'm fascinated by trends in information delivery especially to enterprise users, and my role here is to help companies get the right information to the right people at the right time."

Barbosa has a Master of Library and Informatifon Services degree and uses the skills she learned about information-rich contexts and systems, information-user interfaces, and basic information-finding needs every day. "I work with large corporations to deploy information strategies like content integration, taxonomy, content delivery, and alerting tools through various parts of the enterprise," Barbosa says.

In A Day's Work
Since Barbosa is based on the West Coast, her days start early, usually by 7 a.m. when internal team calls take place. "The calls help me get my day-and brain-going by talking to colleagues about what they are working on around the country and in Europe," Barbosa says.

Her favorite days are when she is on-site with clients drilling down on their requirements. "First, it's more efficient," says Barbosa. "But I'm always discovering new ways to do things by talking with our clients."

Most Memorable Customer Encounter
"We have a solution called Editorial Workbench, used by customers to deliver daily newsletters more efficiently than with the old copy-and-paste drudgery. There was a young lady at a company who had to be at work every morning at 5 a.m. to get her newsletter started and delivered to the top executives by 8 a.m. With our tool, she cut her production time down to 1 hour, so [she] didn't have to be at the office until 7 a.m. I got flowers and a ‘thank you' note from her husband for making his life much happier!"

View From The Desk
"Our office is downtown in San Francisco's Financial District and my desk has a great 10th floor view from which I see the cable cars go by. We can walk to see some of our clients, there are great lunch places, and, of course, gorgeous walks along the bay when you need to clear your head."

Outside Interest
"I am a co-founder and first chairperson of the DataPortability Project (www.dataportability.org), a non-profit organization that evangelizes the ability for people to reuse their data across interoperable applications."

If Not Econtent, Then What?
"Probably be on the nonelectronic side of information, like running a bookstore!"