Name With The Face:
Deloitte Development, LLC
Stan Garfield considers himself a maven, a salesman, and a connector in his role as leader of the collaboration program for Deloitte Development, LLC's consulting business. "I provide advice and support on communities, enterprise social networking (ESN), and social media, primarily to internal users," Garfield says. This involves training, monitoring, and encouraging users of Deloitte's ESN to "narrate their work, or work out loud," Garfield says, for more efficient communication and knowledge sharing within the organization.
In a Day's Work
On a typical day, Garfield might find himself serving as an internal subject matter expert on communities, ESN, and collaboration as well as advocating the benefits of global collaboration and communities. "I write FAQs, create presentations, and deliver training," Garfield says, "as well as post daily in
the ESN and encourage groups to cooperate, collaborate, and communicate." His main task? To lead collaboration by example.
Most Memorable Customer Encounter
"I once received a request to deliver a presentation two days later at a major client event on knowledge retention strategies, a topic on which I had not previously presented. It was tempting to say there wasn't enough time, but I did it and the attendees were pleased. Sometimes when there's no time to delay, unexpectedly good things can happen."
View From the Desk
"For part of the winter, I look out at the Gulf of Mexico-at water, boats, and osprey from a condo in Captiva Island, Florida. For part of the summer, I look out at Lake Charlevoix from a condo in Boyne City, Michigan. The rest of the year, I spend four days working from my home office in Northville, Michigan, where I see trees and wildlife in my backyard."
"I attend concerts and host house concerts twice a year. I also watch sports on TV and attend games, including the NCAA regionals and Final Four. I travel to visit family and friends, go on an annual music cruise, and spend time in northern Michigan in the summer and Florida in the winter."
If Not Econtent, Then What?
"I would choose between being a sports broadcaster/reporter/statistician, music radio host/journalist/venue owner, or Food Network show host. I have thought about hosting a show called ‘Leftover Legerdemain' where I visit people in their homes, see what is lurking in their refrigerators, and create a meal using only things they have forgotten about, were afraid to look at, or were about to throw out."