RightAnswers Launches Enterprise Gateway Add-on Tool for Unified Knowledge Suite

Jan 01, 1753


 RightAnswers, Inc., which provides self-service and internal support knowledge management solutions, has announced the launch of the RightAnswers Enterprise Gateway, an add-on component to the company's Unified Knowledge Suite. The new was designed to maximize search capabilities across an organization to provide users with resources to find answers to their support issues. Answers that are provided within the enterprise search system will now tie into a company's self-service tracking and analytics. This integration also allows organizations to measure the effectiveness of RightAnswers content even when it is viewed within the enterprise search system.