Founded in 1873, the Cincinnati Zoo & Botanical Garden is one of the oldest zoos in the United States and a National Historic Landmark. When the Cincinnati Zoo & Botanical Garden became aware of a shift in its attendance patterns, it knew it had to gather and analyze data on these changing trends in order to be able to adjust its strategies to be prepared for the future. Zoo staff examined a variety of different software suites and packages before choosing IBM and its Cognos business intelligence platform.
By Kurt Schiller
Posted Jun 21, 2011
eTeacher's thousands of students come from more than 100 countries worldwide, with many different native tongues. Because of this, each school's site also needs to be translated into multiple languages, including English, Spanish, French, Russian, and German, in order to effectively function for its target audiences. This has resulted in eTeacher essentially maintaining nearly 20 websites worth of content.
As a global law firm, Orrick had documents in repositories around the world. If someone at the firm needed to access the information in one of these repositories, he would need to search each one separately until he found the document he was looking for, taking up valuable time and resources. "The document repositories are not really user friendly," says Mark Salamon, senior knowledge analyst at Orrick. "So one of the main things we wanted to accomplish was being able to search all that content at once, and also being able to search it more easily."
By Kelley Bligh
- May 2011 Issue
Posted May 05, 2011
By 2008, Brooklyn Law School was working with a website that was about 8 years old and served the school's internal and external audiences. The outdated site was becoming insufficient as high volumes of prospective students turned to the internet for information on colleges and universities. The school found that many users had to click up to seven times on links from the homepage to find what they were looking for. There was also an issue of content redundancy. However, in order to create a more dynamic site, staff members needed a service that could integrate with their existing databases.
By Kate Poole
- April 2011 Issue
Posted Apr 07, 2011
Data sharing and making effective use of information are two of the main challenges of modern police work. When the Memphis Police Department began looking for ways to improve its fight against violent crime, it recognized that simply deploying additional police officers was not the answer. Instead, the department began looking for a more elegant and cost-effective solution. The MPD needed a way to sift through the available data and discover insights that could guide the deployment of its large force of uniformed officers.
Our Energy Policy sought a way to develop a collaborative community around one lengthy document. Bill Squadron, president of OurEnergyPolicy.org, describes the situation by saying, "What we needed to do was find a platform where we could place a proposition in front of a large group of knowledgeable participants in the energy field," to democratize the policymaking process.
BGRI's mission hinges on its ability to share knowledge with participants around the world. As an active research community, it needed a knowledge-sharing solution that would let individual participants publish and update information independent of the larger organizational hierarchy, while still maintaining certain administrative standards.
Like so many other organizations, Fort Smith and the National Parks Service (NPS) are trying to figure out how to engage a new, digitally oriented generation that would be just as content watching Old Faithful erupt on a web cam as actually visit Yellowstone National Park. With money tight everywhere, engaging this new generation of park visitors had to be done inexpensively. In this case, QR codes seemed to be the answer.
With more than 100 million pages averaging about 6,000 words each, it goes without saying that NewspaperARCHIVE doesn't go easy on its database and search systems. The service is also constantly expanding and updating its database, which means that a solution that works today might easily prove inadequate tomorrow. When problems began cropping up with its old search solution, NewspaperARCHIVE realized it needed a platform that would be robust enough to handle the company's vast database of content while simultaneously ensuring that users had rapid access to search results.
Marion Waldman began Albany, N.Y.-based iD8 Publishing Services in 2005. The company is a vendor for the educational publishing industry, providing a full range of services that take the customer through the early phases of production. An integral part of academic publishing is peer review, which ensures the quality and integrity of a book or journal. However, based on her past experiences, Waldman knew peer review is rarely an efficient process. A first-edition book project, for example, may require up to eight unique reviewers per chapter. Waldman wanted to find an efficient online system that could manage large amounts of qualitative data that could generate reports for authors.
As a financial firm that provides on-site consultation for its business clients, keeping in touch with traveling agents and salesmen is a priority for Klein Financial Services. And with the large volume and confidential nature of the documents the firm routinely handles, traditional methods such as phone, fax, and email are either too cumbersome or not private enough. Yet with no significant IT infrastructure and limited employees, the company can't deploy the sort of complex software solution a larger company might turn to.
ISI's information technology team began to suspect an increase in unauthorized account activity, but a diverse userbase across dozens of countries made it hard to collect hard data to quantify the problem.
By Jessica Dye
- May 2010 Issue
Posted Apr 30, 2010
While the U.S. military saw the potential that social networking tools held, its privacy concerns surpassed those of even the most secretive company. After all, broadcasting the status of your top-secret project to a LinkedIn network could have truly disastrous consequences. So when the DoD started thinking about how it could use these Web 2.0 tools to enable communication within the military community, it was that clear that widely used public-facing tools were not going to work for its unique needs.
Ships at sea rely on satellite communication for internet access, as the obvious considerations of distance and mobility make any other kind of connectivity impossible. However, satellite communication is extremely expensive, relatively slow, and unreliable, having a marked effect on ship-to-ship communications. With the increasing use of computers in naval operations, a reliable, fast network between ships became an increasingly attractive option for the Navy.
In the spring of 2009, Anne Zafian, VP, deputy publisher, children's books, says Simon & Schuster found itself with a "bestselling paranormal young adult series, The Mortal Instruments, by Cassandra Clare, whose sales we wanted to support and grow into the summer and beyond." More important, Zafian had a specific target audience in mind: "This is a paranormal series with lots of crossover appeal to adults, and we wanted to specifically target that crossover audience and to incrementally build Cassandra's audience."
JackBe sought a solution that would help consumers have a good user experience with its new product, which was part of the emerging mashup market segment. The company chose to work with Acquia Drupal to launch a community in order to meet the needs of inquiring customers, as well as to give them a gentle and productive introduction to mashups in general and JackBe's solution in particular.
When the Rhode Island School of Design began populating its website with video content, problems began to arise. The videos were isolated from each other and difficult to manage. It quickly became clear that RISD needed a video platform solution to manage its content, and the school turned to Brightcove for help.
With a confusing content publishing process, CareerOneStop started running into problems keeping multiple webpages up-to-date. In mid-2007, it decided it was time to find a web content management provider that would simplify its content publishing experience and enlisted SDL Tridion to help.
The National Aeronautics and Space Administration (NASA) was established by President Dwight D. Eisenhower as a partial response to the first artificial satellite launched by the Soviet Union. Headquartered in Washington, D.C., NASA currently focuses on four research categories: aeronautics, exploration systems, science, and space operations. Recently celebrating its 50th anniversary in 2008, NASA continues to be a leader in scientific research, declaring its mission "to pioneer the future in space exploration, scientific discovery, and aeronautics research."
Founded in 1979, Whitelaw Twining is a Vancouver, Canada-based boutique law corporation. The firm is highly specialized, with about 25 lawyers focused on litigating for customers in the insurance and construction industries. Because of the firm's highly specialized nature, it is fairly large, with about 15,000 open cases.
In 1885, when The Dallas Morning News first started covering the area in and around Dallas, it had a circulation of 5,000. Published by A.H. Belo, a Texas-based publisher, The Dallas Morning News now covers 65 communities in the Dallas area and has a circulation of more than half a million. Not to be left out of the internet loop, it created its web counterpart, www.dallasnews.com, which now logs more than a million views a day, and neighborsgo.com, a social networking site that focuses on community-generated news.
By Eileen Mullan
- May 2009 Issue
Posted Apr 30, 2009
There were two problems facing St. Joseph Medical Center: The first was an issue with payroll and time management. Second, the Diabetes Management Team was looking for a faster way to monitor and report blood sugar levels in patients. Two different problems needed answers; no one suspected that the problems could be solved using one product.
When Speakaboos began work on a website of storybook videos for "children and their caregivers to enjoy together," research into available commerce solutions revealed that most traditional payment gateways charge costly transaction fees that would undermine the pay per download business model the company envisioned.
By Marla Misek
- March 2009 Issue
Posted Mar 05, 2009
For years, Foot Solutions provided information to franchisees via an online collaboration system powered by IFX international. In February 2008, Foot Solutions began to hunt for a new solution and found Fliqz, a "white-label" video provider that strives to eliminate traditional barriers to online video.
Allegheny General Hospital, based in Pittsburgh, annually admits up to 31,500 patients and handles roughly 60,000 emergency visits. Founded in 1885, the hospital offers the most advanced care available in a variety of specialty areas, including: cardiology, diagnostic and interventional radiology, emergency medicine, cancer care, and transplant and vascular surgery. Recognized as one of "America's Best Hospitals" by U.S. News & World Report, some sources identify Allegheny General as one of the nation's top hospitals in numerous disciplines such as oncology, neurosurgery, orthopedic surgery, and cardiothoracic surgery. With a long-standing commitment to education and research, Allegheny General maintains ongoing, innovative research studies in the neurosciences, oncology, human genetics, cardiovascular and pulmonary diseases, orthopedics, and trauma.www.wpahs.org/agh
The World Bank Group was founded in 1944 with the goal of helping developing countries across the globe further develop their infrastructures. Through the technical and financial support the organization provides, World Bank assists these countries with funding (through such means as low-interest loans) to help them build stronger programs in areas such as health and education. Headquartered in Washington, D.C., World Bank has about 10,000 employees across the globe with a membership of 185 countries.
Impelsys helped Benchmark Education Co. develop materials that deliver information in a format that would enhance the reading experience, as well as subject matter processing.
By Marla Misek
- Sept 2008 Issue
Posted Sep 08, 2008
Upon noticing the high rates of international traffic on its social networking site, the hi5 team decided to offer a plethora of international languages. The company started off by adding German, French, and Spanish, but it soon grew dissatisfied with its translation vendor. In September 2007, hi5 turned to Lionbridge for help.
Every day, the small editorial staff of the B2B publisher Smart Brief is responsible for churning out more than 60 email newsletters. Such an endeavor requires diligence, patience, sound editorial judgment … and a really good text analytics tool. Smart Brief found that tool Lexalytics, which offered a rapid installation time for its products in addition to all of the text analytics essentials.
For nearly 10 years, CoreObjects Software,managed its meetings with follow-up conversations and emails summarizing what took place and identifying next steps. This approach had its limitations: agendas often were known only to the people who called the meetings, making it difficult for other participants to contribute, and it was difficult to track follow-up assignments, among other things. MeetingSense Software Corp. helped CoreObjects streamline its product development process and experience many other benefits as well.
By Marla Misek
- May 2008 Issue
Posted Apr 25, 2008
Beyond helping Bowker solve its immediate need for a better search engine, Mark Logic also assisted the company with its long-term goals for a solid content repository that can grow with it.
Attenex provided SQ Global the opportunity to address efficiency, productivity, and quality control measures in just one product. SQ Global primarily used Attenex’s Document Mapper.
MWW Group turned to Socialtext to better manage projects, track news in real time, gather information updates, and ease communications for its own disparate workforce, as well with as clients around the world.
As the photo-sharing site MyPhotoAlbum began to grow--with its storage needs along with it--the company realized that its ISP was no longer able to keep up with the site's demand. The company decided to move to an in-house storage system from ONStor to increase scalability and to regain a sense of control.
One Economy is a multi-national nonprofit organization that brings broadband to the homes of low-income people and provides a multilingual web portal called The Beehive, which connects people with information and services ranging from education and health to employment. To date more than 9 million people have used the Beehive, 20% of whom accessed the content in Spanish, and over 200,000 low-income people have broadband at home through the work of One Economy.
In overhauling its content management system—and approach—Siteworx worked with NAFSA to develop a more modern design, a more intuitive navigation system, indexed search functionality, and professional networks for different specialties.
MetaPress helps SpringerLink provide a unified interface and one-stop shop for Springer’s massive and diverse content collection.
Ektron helps the Pennsylvania Office of Attorney General update its website and implement a CMS in order to better facilitate the public-safety needs of the citizens of Pennsylvania.
By Marla Misek
- June 2007 Issue
Posted Jun 01, 2007
FeedBurner helps SOHH.com gain insights into the uses (and users) of its content and help the site to better monetize its offerings in the process.
By Marji McClure
- May 2007 Issue
Posted May 08, 2007
NewsGator Technologies helps Edelman tap the power of social media to enhance its public relations practice.
IBM provided California State University, Long Beach with 200 WebAdapt2Me licenses and server software that integrates it with the campus’s existing web delivery environment.
By Marla Misek
- March 2007 Issue
Posted Feb 27, 2007
Latitude Consulting helps the Chrysler Group upgrade its Learning Management System and improve the way it administers dealer certification and training programs to provide better web access, scalability, flexibility, and control.
InQuira helps Mentor Graphics improve its already award-winning customer service by helping its customers help themselves.
Open Text helps Fluor Hanford integrate its paperwork into a digital workflow by implementing an enterprise content management system.
Traction and b-spirit.com help SITA foster collaboration and communication between about 100 of its team members and enable them to create a searchable knowledge base.
SealedMedia helps the German Sports University Cologne develop digital coursework by enabling it to easily digitally collaborate while protecting its valuable assets in the process.
RedDot Solutions helps streamline Web content management for NAIB's Aqua.org, which helped it reduce its IT needs and focus more on creating content and delivering a better user experience.
By Marla Misek
- June 2006 Issue
Posted Jun 08, 2006
Every month, PlayStation 2’s online network draws millions of users from across a wide range of demographics, ages, and cultural backgrounds. Once in the system, users generate their own screen names, input titles for their games, and can communicate with fellow players via text messaging. All this text is potentially visible to the entire online community, creating the need for a way to monitor these lines of text and filter out anything vulgar or that wouldn’t be considered family-friendly. SCEA turned to Teragram for its complex, multi-language filtering needs.
By Geoff Daily
- May 2006 Issue
Posted May 16, 2006
IBM and Collaborative Learning Network provide the Nechako Lakes School District with a robust educational portal to help it provide adequate educational resources to all of its students, regardless of the size or financial resources of their local schools.
By Marla Misek
- April 2006 Issue
Posted Apr 14, 2006
The New Yorker was interested in providing a complete archive of its magazine to its readers, and was intent on also providing a disc-based product. Through a truly collaborative process with Bondi Digital Publishing and Lizard Tech, The New Yorker produced a beautifully packaged eight-DVD collection that includes a search database, abstracts, issue-by-issue tables of contents, and the cover art for each issue.
By Bill Trippe
- March 2006 Issue
Posted Mar 03, 2006