Features

Rob Tarkoff, senior vice president and general manager of business productivity solutions at Adobe, did little to cushion the blow when he said to attendees at the Enterprise 2.0 Conference: "Enterprise software is failing." Story by ITI Reporter Jessica Tsai, CRM Magazine.
Posted Nov 06, 2009
Social networking is making significant inroads into the business practices of major organizations, not the least of which is improving customer support. Companies are using social media as a tool to allow customers to engage with each other to get their technical and customer service questions answered—impacting traffic to existing customer service and help desk functions and, even more importantly, improving service and cementing relationships in the process.
November 2009 Issue, Posted Nov 04, 2009
LTU Technologies started out as a small Franco-American company set to blaze a new trail in the ecommerce industry, but ended up as a classic example of how things don't always work out as planned. According to founder and CEO Alexandre Winter, the company's original business model was to offer image recognition software for mobile ecommerce. Despite some twists and turns, LTU announced on Monday, Nov. 2, the release of LTU engine/ON demand-a far cry from how the technology was originally intended to be used.
By - Posted Nov 03, 2009
A series of recent moves has focused attention on search and social networks. Social networks have turned their attention to enhancing search features on their sites, but what they really may be searching for is the way to effectively monetize their services. Story by ITI Reporter Theresa Cramer, EContent Magazine.
November 2009 Issue, Posted Nov 02, 2009
With a theme of "Net Initiatives for Tough Times," this year's Internet Librarian show in Monterey, CA tapped into the key issue facing librarians and information managers in every setting: how to do more with less, while always proving your contributions to the success of your organization.
By - Posted Oct 30, 2009
An ambitious project is underway to digitize the complete cultural history of the European Union and make it available to the general public via Europeana, a digital library and museum. The project launched last November with roughly 2 million artifacts. It now counts 4.6 million items from more than 1,000 institutions among its collection, and it is expected to grow to 10 million items by 2010.
By - November 2009 Issue, Posted Oct 29, 2009
It goes without saying that an online presence is essential for the success of almost any modern media company, whether it's a local institution like a radio or television station or a national brand. Unfortunately, the bewildering array of standards, technologies, and platforms available for content management makes establishing a solid foothold in the digital arena as daunting as it is valuable. With the Oct. 27 release of Spotlight, a video hosting and management platform with social media features, developer Reality Digital is hoping to remove some of that confusion.
By - Posted Oct 27, 2009
On Oct. 1, Emerald Group Publishing released 14 new subject collections, which will combine the company's ejournals and ebooks to offer comprehensive coverage of subject matter ranging from accounting and finance to healthcare management.
By - November 2009 Issue, Posted Oct 26, 2009
This year, when Proofpoint, Inc., an email security and data loss provider, conducted its annual study on outbound email and data loss prevention issues, it had an additional question in mind: Is the recession creating an increased risk? By the time "Outbound Email and Data Loss Prevention in Today's Enterprise, 2009" was released in July, Proofpoint had found the connection it was looking for.
By - October 2009 Issue, Posted Oct 05, 2009
Bigger, better, faster-for more than a century we have been driving toward greater efficiency by creating routine or automated processes that cut time, costs, or both. While this single-minded focus has spurred continual growth, it has also blinded society to where the true value lies. Moving forward, perfect processes will not be of paramount importance. Future progress and prosperity may well hinge on the ability of our organizations and institutions to connect the right people with the right ideas at the right time.
By - October 2009 Issue, Posted Oct 05, 2009
Small- and medium-sized businesses' data needs are rarely in line with their budgetary realities - especially if they have their eye on expansion. In order to target smaller-scale companies ready to test enterprise-level functionality without committing to a solution suited to large corporations, Kapow Technologies has teamed up with StrikeIron, Inc. to create Kapow Web Data Services 7.0.0, the latest version of its web data service technology that's priced on a flexible per-use and volume basis.
By - Posted Oct 02, 2009
For social network junkies-and companies that rely on sites such as Twitter and Facebook to interact with clients-Aug. 6 was a bleak day. A massive distributed denial-of-service (DDoS) attack targeting a single pro-Georgian blogger drastically slowed or stopped five major sites: Facebook, Twitter, YouTube, LiveJournal, and Fotki.
By - October 2009 Issue, Posted Sep 30, 2009
Two major reports released recently offer both confirmation of declining advertising and marketing spend and a glimpse at the areas for growth in the coming years.
By - October 2009 Issue, Posted Sep 28, 2009
Until fairly recently, if you wanted to publish a news article or magazine feature, it required a large staff and huge presses housed in vast buildings. It took great wealth to buy the means to publish and a factorylike process to sell the ads, produce the news, and distribute the product. Because newspaper production was well beyond the means of most people, we relied on newspaper and magazine publishing companies with the requisite resources to produce the news for us, and in return, they charged large sums of money for display and classified ads-and they thrived. Today, that's all changed.
By - October 2009 Issue, Posted Sep 28, 2009
If you're thinking of writing the book on Enterprise 2.0, drop your plans right now. The man who first coined the term in 2006, Andrew McAfee, has already written it. What is expected to be the definitive work on the subject will be published in December by Harvard Business School Press.
By - October 2009 Issue, Posted Sep 25, 2009
Business & Legal Reports (BLR) is making a change, albeit a subtle one. Now known as Business & Legal Resources, the company is, like so many others, realizing the value of its online business and making the changes needed to beef it up-which includes a website overhaul and a rebranding as of Sept. 22 that will highlight more than a year of strategic content initiatives.
By - October 2009 Issue, Posted Sep 25, 2009
Healthcare in America is changing. At the heart of the transformation is the electronic medical record (EMR). By pulling together all of a patient's information, from lab test results to billing history, into a single electronic record, healthcare organizations can dramatically improve quality of care while at the same time lowering their costs.
By - September 2009 Issue, Posted Sep 16, 2009
With big bailouts come big responsibilities. The public wants to know: Where is nearly $800 billion going through the American Recovery and Reinvestment Act, and how is it helping?
By - September 2009 Issue, Posted Sep 14, 2009
You know online social networking has reached critical mass when physicists get their very own social network. While AIP UniPHY isn't exactly Facebook, it is a networking site devoted to connecting physical scientists to one another. On Tuesday, September 8, the American Institute of Physics (AIP) unveiled the launch edition of its new site, AIP UniPHY- a scientific networking platform for communicating with colleagues, identifying potential collaborators, and keeping up with competitors.
Posted Sep 11, 2009
If you've ever wondered why Googling "healthy eating recipes" while sitting on the couch in your pajamas leads to an inbox jam-packed with emails from every health and diet website known to man, then I have two words for you: behavioral targeting.
By - September 2009 Issue, Posted Sep 10, 2009
We are living in the conversation age, where one-way communication is no longer enough. Savvy consumers with infinite choices across the web expect interaction and engagement, and those who can't deliver will find themselves at the end of the line. In this excerpt of the book 18 Rules of Community Engagement, the author delivers insights gained during 2 years of experimenting with a variety of approaches in community building.
By - September 2009 Issue, Posted Sep 10, 2009
It may have been a long time since anyone reminded you to play nice with others, but come this fall, Adobe may be reminding you of the virtues of sharing. Whether you are coordinating on a project with colleagues down the hall or across the world, Adobe is trying to streamline the collaboration process for you.
By - September 2009 Issue, Posted Sep 09, 2009
Organizations of various sizes and industries are using XML in equally diverse ways to improve the efficiency and effectiveness of their business operations. The technology is also helping companies discover innovative ways in which to generate new revenue opportunities.
By - September 2009 Issue, Posted Sep 03, 2009
Everybody is doing it: "tweeting," that is. Yet like so many other things that are all the rage, Twitter has a bit of a dark side. No, I'm not talking about users who detail their entire day via the microblogging site. Recently, concerns about hacking and "maltweets" have plagued users of the popular free social networking site and others.
By - September 2009 Issue, Posted Sep 01, 2009
Some of the biggest and most twisted information knots lie in the data banks of the world's largest organizations: Fortune 500 companies and the American armed forces. Future Point Systems, a small, privately-owned company from Mountain View, Calif., has set out to untangle those knots with its flagship program, Starlight Visual Information System.
By - Posted Aug 25, 2009
Siber Systems, provider of RoboForm, a password manager and form filler, has released the newest version of the software that is now referred to as RoboForm Online. The original RoboForm was launched in 1999 as a basic form-filler that allowed users to check out and register for websites quickly. Siber Systems says consumer feedback lead the company to add password management and has been offering this feature since 2000.
By - Posted Aug 11, 2009
Government visionaries filled the The Walter E. Washington Convention Center for the first Open Government & Innovations (OGI) Conference, held July 21-22. Many came from agencies using social media tools and Web 2.0 technologies in new and exciting ways, but there were many more "enthusiasts" who weren't yet allowed to use those same technologies, hoping to hear change will come.
By - Posted Aug 04, 2009
How many emails does it take to crash a server? Unfortunately, this isn't the beginning of an IT joke; in fact, this is a serious question companies both big and small must ask when considering email management needs. Without a reliable system emails build up, servers crash, and important files are lost. With the addition of compliance requirements and disaster recovery, properly managing email components is no longer reserved for high-powered businesses. On July 27, C2C Systems, a provider of email archiving and data management solutions, released a suite of archiving tools designed to give companies, regardless of size, email peace of mind.
By - Posted Jul 28, 2009
The conflict between publishers and search engines heated up once again when disgruntled publishers put Europe's media commissioner, Viviane Reding, on notice last month. Publishers from across the continent got organized and signed the "Hamburg Declaration Regarding Intellectual Property Rights" at a meeting of the European Publishers' Council and the World Association of Newspapers on June 26. This is just the latest in a string of complaints from publishers about search engines making money off the work of others. However, it has once again brought up the all-important question: How do publishers get their web content in front of readers without losing out on monetizing opportunities?
By - Posted Jul 21, 2009
Whether it's the Seattle Post-Intelligencer giving up the printed ghost and going all-digital or the Rocky Mountain News going out of business, the world of journalism has been in a constant state of flux lately. As media giants such as News Corp. CEO Rupert Murdoch reconsider the possibility of making users pay for content, there are emerging solution providers, such as Journalism Online, LLC, that hope to make the task of monetizing content easier for content providers and consumers alike.
By - July/August 2009 Issue, Posted Jul 16, 2009
As far as metaphors go, a 1920s-era steel filing cabinet remains a rather apt construct for considering the management of enterprise documents. Of course—as enterprise knowledge has exploded and become overwhelmingly resident in electronic format—filing cabinets are no longer an appropriate or desirable means of performing all the various aspects of document management.
By - July/August 2009 Issue, Posted Jul 15, 2009
If you use email, you've probably managed to embarrass yourself by hitting "reply all" and broadcasting what was supposed to be a private email to the masses. You are not alone; email blunders have become almost as ubiquitous as the use of email itself. With this in mind, Proofpoint, Inc., a provider of unified email security, archiving, and data loss prevention solutions, says it's time to take email security seriously, as mishaps are not just embarrassing—they are potentially damaging.
By - July/August 2009 Issue, Posted Jul 13, 2009
The vertical ad-network model, in which marketers reach readers interested in niche markets, offers a target-rich environment for those with a solid strategy for navigating the world of contextual advertising. When run properly, it provides a setting in which advertisers, content creators, and visitors all stand to gain from their participation.
By - July/August 2009 Issue, Posted Jul 09, 2009
In today's challenging economic times, organizations are trying to do more with less. This effort is proving a strong selling point for the implementation of digital forms processing solutions. Through the design, creation, and management of digital forms, companies can improve efficiencies across all aspects of their organizations—both internally and externally.
By - July/August 2009 Issue, Posted Jul 08, 2009
The concept for the latest version of Alfresco's open-source enterprise content management system — Alfresco Community Edition 3.2, a.k.a. the "Credit Crunch" — came about during the first major storms of the current economic maelstrom. Beating the recession through better content management shouldn't simply be about slashing prices, according to Alfresco co-founder and chief technology officer John Newton — although that's certainly part of the package Alfresco hopes to deliver.
By - Posted Jul 07, 2009
Gone are those innocent days at the turn of the century when the worst accusations being leveled at peer-to-peer (P2P) file-sharing networks were that they facilitated the unauthorized swapping of Metallica songs among tech-savvy teenage boys. The interminable hullabaloo over Napster seemed like ancient history in early May when the House Subcommittee on Commerce, Trade, and Consumer Protection convened a hearing to discuss the Informed P2P User Act (H.R. 1319), which was crafted in the wake of the discovery of documents on P2P networks that raise strong privacy and even national security concerns.
By - July/August 2009 Issue, Posted Jul 03, 2009
Today, many business intelligence tools offer an array of event-driven and proactive features designed to provide information and to enable employees to take action. From Google to the Grateful Dead and from direct response fulfillment to sustainability management, interactive intelligence is helping a variety of organizations extend tightly stretched resources to create new avenues of efficiency and profitability.
By - July/August 2009 Issue, Posted Jul 01, 2009
Just about everyone tweets, pokes, tags, or links in, and tech-savvy businesses are taking notice. Free social networks such as Facebook, Twitter, and LinkedIn have taken over internet browsers worldwide, connecting millions of users with just the click of a mouse, and smart organizations see the marketing opportunities these networks present. Some companies, though, don't stop at setting up a Facebook page, but instead create branded online networks inviting customers to evaluate products at a deeper level, and participate in a community associated specifically with their brand.
By - Posted Jun 16, 2009
Despite bad news piling up for businesses worldwide, only 7% of IT professionals are losing sleep at night, according to a recent survey conducted by U.K. service management company Sunrise Software, Inc. While some smaller projects might be getting the knife in IT departments, companies' calls to increase efficiency have given them the opportunity to lead the way toward working, as the mantra goes, "smarter, not harder," according to the survey.
By - June 2009 Issue, Posted Jun 15, 2009
Social networking for the enterprise is booming. The sector is unquestionably adding revenues for new providers, adding jobs at old companies, and adding profits throughout the industry. In a wave that seemed to begin in earnest just 18 months ago, enterprises now embrace these tools to achieve better (and less expensive) results across most major business functions despite fears over losing control of company secrets.
By - June 2009 Issue, Posted Jun 15, 2009
The buzz about the e-reader market can make it easy to forget that these "new" devices have been in the works for decades. When the guy from Omaha sitting next to you on the plane raves about his Kindle, it's clear the e-reader movement is upon us. Consumers seem to be embracing e-readers, and publishers are churning out content for them, so what does the future of these devices look like?
By - June 2009 Issue, Posted Jun 10, 2009
Several years ago, Swedish company Yooba Ltd. needed an easier way to manage the Flash content it used to build interactive online crossword puzzles. It didn't take them long to realize that the in-house Flash management solution they designed to fit into the company's existing content management systems wasn't just something Yooba needed—it was something that web companies struggling to manage online content in separate HTML and Flash systems needed to hear about, too.
By - Posted Jun 09, 2009
If you've been in the market for a new web content management system lately, you may have found yourself overwhelmed by the plethora of choices. There seems to be a never ending list of companies who can satisfy your every need, and each one claims to do it better than the next. Sitecore hopes to set itself apart from the competition with its newest offering, released June 2, the Sitecore Online Marketing Suite.
By - Posted Jun 02, 2009
Businesses rejoice—the paper trail is dead. Before you get the party started, however, allow me to introduce its replacement: the digital compliance trail. The new digital trail may take up less space on employees' desks, but it is no less formidable. Securities and Exchange Commission (SEC) quarterly filings can weigh in at more than a thousand pages. Pharmaceutical companies monitor hundreds of laboratories and studies daily to ensure Food & Drug Administration compliance. Legal practices must make sure every document they produce meets strict, new digital requirements per the Federal Rules of Civil Procedure (FRCP). Federally regulated websites need to be accessible to all Americans, regardless of age, location, or physical ability.
By - June 2009 Issue, Posted Jun 02, 2009
Social networking sites and online collaboration tools make it easier for employees to collaborate and share their knowledge. Add email and instant messaging (IM) to the mix and the result is a knowledge-sharing system that can bolster communication and productivity throughout an enterprise.
By - June 2009 Issue, Posted Jun 01, 2009
Hartford, Conn., may be well-known for its insurance companies, but on April 24, the Hartford Business Journal brought people from across the business spectrum together at itse-Technology Summit and 2009 Strateg-e Awards to talk about growing their businesses through the use of (surprise, surprise) technology. Gathered together in South Windsor, Conn., attendees spent the day learning about everything from how to set up a corporate blog to the legal concerns that blogs might raise.
By - June 2009 Issue, Posted May 28, 2009
As the advertising industry moves away from print media and TV viewers fast forward through commercials, marketers scramble to find new ways to get products and brands into the public eye. At the same time, CMOs and CFOs are demanding each dollar work harder. Enter Enquisite's newest product, released on May 19 into the tumultuous world of search engine optimization. Enquisite Campaign is the latest addition to a suite of services that hope to bring credibility and organization to search engine optimization (SEO). This application hopes to allow digital marketers and SEO agencies to find ways to improve organic search rankings, as well as manage, track, and report the improvements.
By - Posted May 22, 2009
In May, people from across the globe gathered in New York City at Enterprise Search Summit East, for two days of intensive, in-depth discussions about the world of search. With a host of new problems to conquer, and a handful of older issues yet to be solved, attendees and speakers alike arrived prepared to hammer out fresh solutions and new answers. Popular key note sessions like "Search, Scent, and the Happiness of Pursuit," lead by Jared Spool, founder of User Interface Engineering, and "Improving Security Through Information Awareness," with Win van Geloven, VP information technology, National Coordinator for counterterrorism, the Netherlands, armed attendees with the breadth of knowledge today's professionals need to make decisions.
By - Posted May 19, 2009
To succeed today, content sites must amass huge content collections, yet accomplish this with tighter budgets. At the same time, content consumers need to be enabled to find exactly what meets their needs. There are several strategies that can be employed to achieve web publishing's Holy Grail: the Triangle of Content Success.
By - May 2009 Issue, Posted May 14, 2009
In today's enterprise, information discovery is often treated more as a survival mechanism than an opportunity. And that's only for the companies that have solid information discovery practices in place. For organizations that still rely on simple search engines to uncover data assets within their IT infrastructure, the opportunity costs can be catastrophic.
By - May 2009 Issue, Posted May 11, 2009
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