Features

From I'm-not-a-crook crooks to the financial thievery of the first decade of this century, the trust between the big institution and the people it purports to serve has eroded. Trust today is a big issue. Earning it—and keeping it—is the Holy Grail of achievement. If you win trust, you gain entry into someone's mind, values, passions, and even their checkbook.
By - March 2010 Issue, Posted Mar 11, 2010
An emerging branch of environmentalism, armed with startup attitude and the analytical framework of behavioral economics, is positing that given the right combination of information, social pressure, and incentives, behavior can be influenced in an environmentally beneficial way. One element of this strategy involves social media, which can exert positive social pressure.
By - March 2010 Issue, Posted Mar 08, 2010
Socialtext announced the 4.0 iteration of its enterprise social software platform on Wednesday, March 3, including some major additions and updates. The latest version brings enterprise customers many of the tools that users of public social networking tools have become accustomed to, yet with the needed structure and security companies require.
By - Posted Mar 05, 2010
The set of crises facing publishing today is enough to make the most hardened of journalists curl up in the fetal position. But there is a subset of journalistic visionaries who are hoping that this time of tumult will allow for real innovation in media, resulting in fresh ideas and, perhaps paradoxically, a return to the basics of investigative reporting.
By - March 2010 Issue, Posted Mar 01, 2010
In just a few weeks my colleagues and I will be launching the 2010 Intranet Innovation awards. What can we expect to see this year?
By - Posted Feb 26, 2010
It isn't easy to make predictions about the future. But doing so about the ever-changing world of communications and technology can be especially difficult. Avaya, a business communications provider, decided to try and tackle this with its "Ten Communications Trends for 2010."
By - March 2010 Issue, Posted Feb 26, 2010
When ContentNext founder Rafat Ali, took the stage at the debut paidContent Conference, he made his position clear saying that he "supports a variety of business models and revenue streams." And for this event, the bottom line theme was supporting the bottom line.
By - Posted Feb 22, 2010
Speakers at the Information Industry Summit (IIS) held in New York, Jan. 26-27, agreed about one thing: Content providers can survive. However, everyone seemed to have a different idea about how.
By - March 2010 Issue, Posted Feb 22, 2010
Nuxeo announced the general availability of its DAM 1.0 on February 4. Derived from its open source ECM platform, the new application allows users to manage rich media assets such as image, video, or audio.
By - Posted Feb 09, 2010
To try to address the range and scope of its clients' conversion projects, LuraTech on February 1 announced that it will launch DocYard, a software platform enabling clients to build their own production-level document conversion and capture environments out of a series of modules designed to integrate a range of in-house needs, from different formats and source materials to outside software and even human resources.
By - Posted Feb 05, 2010
While tempting, it would be a mistake to write off the dire state of the news business as simply a reflection of the general decline in print readership since the rise of the internet or as just another casualty of the recession. The problems run deeper. And to make things worse, the newspaper industry finds itself in this sorry state just as a new generation enters the work force-one with less connection to traditional news media than ever before.
By - January/February 2010 Issue, Posted Feb 05, 2010
In discussing the decision to shake up the CODiE Awards by moving the program from its traditional home during the spring NetGain conference in San Francisco, SIIA Content Division vice president Ed Keating noted that "there's not much difference between a rut and a groove." That premise of breaking out of a rut was certainly in evidence in the product strategies of the 15 winning companies, winnowed from more than one hundred nominees through two rounds of voting.
By - Posted Jan 29, 2010
Detroit is, undoubtedly, among the cities hardest hit by the recession. The city's biggest employers have been under siege, and abandoned homes line the streets. Thanks to a $40-million deal with Houghton Mifflin Co., Detroit's public schools are now on the leading edge of a technological movement to replace printed textbooks with computer software. They aren't the only ones.
By - January/February 2010 Issue, Posted Jan 25, 2010
While it may be assumed that most professionals in the business technology industry have a general concept of cloud computing, an August 2009 survey by Proofpoint, a provider of SaaS email security, email archiving, and data loss-prevention solutions, found that may not be the case. Many IT professionals are still confused about the term's actual meaning.
By - Posted Jan 22, 2010
Personal e-reader devices appeared on plenty of wishlists during the recent holiday season, and Amazon's Kindle seems to have taken an early lead in reaching out to readers.
Posted Jan 22, 2010
In September, The Washington Post's senior editor Milton Coleman published guidelines to the paper's staff members about their activities on the internet-while on and off the job. His email to staff said, in part: "Social networks ... can be valuable tools in gathering and disseminating news and information. They also create some potential hazards we need to recognize. When using social networking tools for reporting or for our personal lives, we must remember that Washington Post journalists are always Washington Post journalists." It was the "or for our personal lives" part that created a firestorm for The Washington Post. But its concern about what its staff members-particularly reporters-are saying online is understandable.
By - January/February 2010 Issue, Posted Jan 22, 2010
In late November, news broke that Murdoch was reportedly in talks with Microsoft to negotiate a deal in which the giant media conglomerate would pull or deindex its content from Google-keeping the search giant from crawling its content and making it exclusively available to Bing. Unfortunately, the major players are not going on the record regarding this controversial speculation. And if you believe the blogosphere, the whole thing might just be a bluff.
By - Posted Jan 20, 2010
With the first decade of the new millennium coming to a close, the Webby Awards announced the 10 most influential internet moments of the decade on Nov. 18-finding the websites, technological advancements, and more that have transformed not only the way we live but also the world around us.
By - Posted Jan 15, 2010
It's no secret that "cloud computing" is fast becoming one of 2010's hottest buzzwords. With this in mind, Alfresco, an open source enterprise content management system provider, announced on Tuesday, January 12, the company the availability of Alfresco Enterprise Edition 3.2 - the new features of which focus largely on cloud capability.
By - Posted Jan 15, 2010
Qualifying the value of something such as "community" is no easy task: What exactly is an online community worth? And how do you measure its effectiveness or know for certain that you are getting a return on your investment when you allocate resources for this purpose?
By - January/February 2010 Issue, Posted Jan 15, 2010
Representatives of four major publishing houses and international media conglomerate News Corporation announced last Tuesday, Dec. 8, that they will launch a joint venture to develop a digital storefront and a set of standards for the sale and distribution of media content.
By - Posted Dec 15, 2009
One of the world's biggest publishers wants to get rid of its inventory. That doesn't mean global scientific publisher Springer Science + Business Media is going out of the business—in fact, it's hoping to add even more science, technology, and medical titles to its lineup.
By - Posted Dec 11, 2009
This year's Enterprise Search Summit West was a bit different than previous years; aligned closely with the co-located KMWorld program, the more streamlined conference allowed search-focused attendees to take full advantage of the three day event or to maximize their knowledge seeking across the larger KMWorld conference.
By - Posted Nov 24, 2009
Welcome to the ninth annual EContent 100—our list of companies that matter most in the digital content industry.
December 2009 Issue, Posted Nov 24, 2009
Our list of the 100 companies that matter most in the digital content industry.
December 2009 Issue, Posted Nov 24, 2009
Learn more about the 2009-2010 EContent 100 Judging Team.
December 2009 Issue, Posted Nov 24, 2009
The EContent team suggests some sites, projects, and resources that--while outside the scope of the EContent 100 list--are well-worth a closer look.
December 2009 Issue, Posted Nov 24, 2009
A collection of blogs either authored by the EContent 100 judges or read by them on a regular basis—click and learn more about the digital content, media and publishing business.
December 2009 Issue, Posted Nov 24, 2009
As we eagerly await each successive advance, we've gotten used to thinking that when it comes to content, richer is always better. More rich media! More audio, more online video, more animation-this is the stuff that makes today's web attractive and exciting, though not necessarily more efficient or more useful. Since most of this eye candy is either part of or is sponsored by advertising, it seems safe to assume that the richness of the content correlates to the outcome desired by advertisers, which is, by and large, to induce us to make some kind of purchase. However, while that assumption makes sense on the surface, it turns out that the reality is more subtle and complex than suggested by the simple proposition that "rich content sells."
November 2009 Issue, Posted Nov 19, 2009
At one time, knowledge management (KM) purely encompassed the library-style research-and-documentation endeavor required to organize knowledge-primarily for companies that trade in knowledge, such as law firms and consultancies. Early in its life, KM was defined by Thomas A. Stewart in a Fortune magazine article entitled "Mapping Corporate Brainpower," as "Efforts to transmute the accumulated knowledge of individual employees into a corporate asset." Today, KM has grown well beyond these original boundaries, and its tenets are leveraged by organizations of all kinds to manage information and intellectual assets.
By - November 2009 Issue, Posted Nov 13, 2009
You would be hard pressed to find a company where the bulk of employees are not on LinkedIn, Twitter, or Facebook—likely all three and possibly many more. As organizations begin to grasp how to make social media tools part of an effective business strategy, many are developing specific guidelines for how employees can use—or not use—social media, both in the workplace and at home. Some, though, are doing it more successfully than others; recently, The Washington Post garnered criticism when its social media policy, which many perceive as draconian, was released.
By - Posted Nov 06, 2009
Rob Tarkoff, senior vice president and general manager of business productivity solutions at Adobe, did little to cushion the blow when he said to attendees at the Enterprise 2.0 Conference: "Enterprise software is failing." Story by ITI Reporter Jessica Tsai, CRM Magazine.
Posted Nov 06, 2009
Every 2.6 seconds, the CAS (Chemical Abstracts Service) REGISTRY logs a new entry that defines and describes a recently discovered chemical substance. This statistic boggles the mind both for what it says about the pace of progress in scientific research and for what it says about CAS's ability to keep up with that pace.
By - November 2009 Issue, Posted Nov 06, 2009
Social networking is making significant inroads into the business practices of major organizations, not the least of which is improving customer support. Companies are using social media as a tool to allow customers to engage with each other to get their technical and customer service questions answered—impacting traffic to existing customer service and help desk functions and, even more importantly, improving service and cementing relationships in the process.
November 2009 Issue, Posted Nov 04, 2009
LTU Technologies started out as a small Franco-American company set to blaze a new trail in the ecommerce industry, but ended up as a classic example of how things don't always work out as planned. According to founder and CEO Alexandre Winter, the company's original business model was to offer image recognition software for mobile ecommerce. Despite some twists and turns, LTU announced on Monday, Nov. 2, the release of LTU engine/ON demand-a far cry from how the technology was originally intended to be used.
By - Posted Nov 03, 2009
A series of recent moves has focused attention on search and social networks. Social networks have turned their attention to enhancing search features on their sites, but what they really may be searching for is the way to effectively monetize their services. Story by ITI Reporter Theresa Cramer, EContent Magazine.
November 2009 Issue, Posted Nov 02, 2009
With a theme of "Net Initiatives for Tough Times," this year's Internet Librarian show in Monterey, CA tapped into the key issue facing librarians and information managers in every setting: how to do more with less, while always proving your contributions to the success of your organization.
By - Posted Oct 30, 2009
An ambitious project is underway to digitize the complete cultural history of the European Union and make it available to the general public via Europeana, a digital library and museum. The project launched last November with roughly 2 million artifacts. It now counts 4.6 million items from more than 1,000 institutions among its collection, and it is expected to grow to 10 million items by 2010.
By - November 2009 Issue, Posted Oct 29, 2009
It goes without saying that an online presence is essential for the success of almost any modern media company, whether it's a local institution like a radio or television station or a national brand. Unfortunately, the bewildering array of standards, technologies, and platforms available for content management makes establishing a solid foothold in the digital arena as daunting as it is valuable. With the Oct. 27 release of Spotlight, a video hosting and management platform with social media features, developer Reality Digital is hoping to remove some of that confusion.
By - Posted Oct 27, 2009
On Oct. 1, Emerald Group Publishing released 14 new subject collections, which will combine the company's ejournals and ebooks to offer comprehensive coverage of subject matter ranging from accounting and finance to healthcare management.
By - November 2009 Issue, Posted Oct 26, 2009
This year, when Proofpoint, Inc., an email security and data loss provider, conducted its annual study on outbound email and data loss prevention issues, it had an additional question in mind: Is the recession creating an increased risk? By the time "Outbound Email and Data Loss Prevention in Today's Enterprise, 2009" was released in July, Proofpoint had found the connection it was looking for.
By - October 2009 Issue, Posted Oct 05, 2009
Bigger, better, faster-for more than a century we have been driving toward greater efficiency by creating routine or automated processes that cut time, costs, or both. While this single-minded focus has spurred continual growth, it has also blinded society to where the true value lies. Moving forward, perfect processes will not be of paramount importance. Future progress and prosperity may well hinge on the ability of our organizations and institutions to connect the right people with the right ideas at the right time.
By - October 2009 Issue, Posted Oct 05, 2009
Small- and medium-sized businesses' data needs are rarely in line with their budgetary realities - especially if they have their eye on expansion. In order to target smaller-scale companies ready to test enterprise-level functionality without committing to a solution suited to large corporations, Kapow Technologies has teamed up with StrikeIron, Inc. to create Kapow Web Data Services 7.0.0, the latest version of its web data service technology that's priced on a flexible per-use and volume basis.
By - Posted Oct 02, 2009
For social network junkies-and companies that rely on sites such as Twitter and Facebook to interact with clients-Aug. 6 was a bleak day. A massive distributed denial-of-service (DDoS) attack targeting a single pro-Georgian blogger drastically slowed or stopped five major sites: Facebook, Twitter, YouTube, LiveJournal, and Fotki.
By - October 2009 Issue, Posted Sep 30, 2009
Two major reports released recently offer both confirmation of declining advertising and marketing spend and a glimpse at the areas for growth in the coming years.
By - October 2009 Issue, Posted Sep 28, 2009
Until fairly recently, if you wanted to publish a news article or magazine feature, it required a large staff and huge presses housed in vast buildings. It took great wealth to buy the means to publish and a factorylike process to sell the ads, produce the news, and distribute the product. Because newspaper production was well beyond the means of most people, we relied on newspaper and magazine publishing companies with the requisite resources to produce the news for us, and in return, they charged large sums of money for display and classified ads-and they thrived. Today, that's all changed.
By - October 2009 Issue, Posted Sep 28, 2009
If you're thinking of writing the book on Enterprise 2.0, drop your plans right now. The man who first coined the term in 2006, Andrew McAfee, has already written it. What is expected to be the definitive work on the subject will be published in December by Harvard Business School Press.
By - October 2009 Issue, Posted Sep 25, 2009
Business & Legal Reports (BLR) is making a change, albeit a subtle one. Now known as Business & Legal Resources, the company is, like so many others, realizing the value of its online business and making the changes needed to beef it up-which includes a website overhaul and a rebranding as of Sept. 22 that will highlight more than a year of strategic content initiatives.
By - October 2009 Issue, Posted Sep 25, 2009
Healthcare in America is changing. At the heart of the transformation is the electronic medical record (EMR). By pulling together all of a patient's information, from lab test results to billing history, into a single electronic record, healthcare organizations can dramatically improve quality of care while at the same time lowering their costs.
By - September 2009 Issue, Posted Sep 16, 2009
With big bailouts come big responsibilities. The public wants to know: Where is nearly $800 billion going through the American Recovery and Reinvestment Act, and how is it helping?
By - September 2009 Issue, Posted Sep 14, 2009
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